At ShopDiscountSale, we are committed to delivering your automotive interior accessories with care, efficiency, and reliability. This policy outlines how we process and ship orders from our facility to your destination.

1. Order Processing

  • Processing Time: Orders are prepared for shipment within 1–3 business days (Monday to Friday, excluding public holidays) after payment confirmation.
  • Order Verification: For security and accuracy, some orders may require verification, which could extend processing by up to 1 business day. We will notify you promptly if this applies.
  • Order Changes: To modify or cancel your order, please contact us as soon as possible. Changes are only possible before your order enters the packing and fulfillment stage.

2. Shipping Destinations

We offer worldwide shipping. Available shipping methods and delivery options are calculated and displayed at checkout based on your delivery address.

3. Shipping Options & Delivery Estimates

  • Standard Shipping: Delivered within 10–20 business days after shipment. Shipping fees are calculated based on your location.
  • Expedited Shipping: Available for most regions at an additional cost, with delivery within 7–15 business days after shipment.

Please note: Delivery times are estimates and may vary due to carrier schedules, customs clearance, weather, or local conditions.

4. International Orders & Customs

For orders shipped outside China, customers are responsible for any applicable customs duties, import taxes, or fees imposed by the destination country. These are not included in the product or shipping cost and are typically collected upon delivery. We recommend checking with your local customs office for more information.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to monitor your package’s journey.

6. Delivery & Responsibilities

  • Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • Responsibility for the package transfers to the recipient once the carrier marks it as “Delivered.”
  • If delivery fails due to address error or recipient unavailability, any costs related to re-delivery or storage will be the customer’s responsibility.

7. Shipping Issues

  • Lost Packages: If tracking shows no updates for an extended period (exceeding the estimated delivery time by 15+ business days), please contact our support team.
  • Damaged Items: If your order arrives damaged, notify us within 48 hours of delivery and provide clear photos of the damaged item and packaging for prompt investigation and resolution.

8. Contact Us

For any questions about shipping, tracking, or delivery, our customer support team is here to help.

The ShopDiscountSale Team
Nanyang City Changfengwang Trading Co., Ltd.
Email: service_04@163.com
Phone: +86 16552771305
Address: Room 1203, 12/F, Block D, Xingda International Tower, Xinhua City Plaza, Xinhua Road, Wolong District, Nanyang City, Henan Province 473000, China